Outage in Intercom EU
Facebook integration issues
Resolved Major
September 23, 2025 - Started 6 months ago
- Lasted about 5 hours
Incident Report
We're seeing issues with our connection to Facebooks API endpoints resulting in conversations failing to ingest into Intercom. Our team is aware and investigating the issue.
We’ll update you here as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
6 months ago - at 09/23/2025 10:58AM
Facebook API access restoration is pending Facebook's validation of our fix. We will update here once we have confirmation of restoration of services.
MONITORING
6 months ago - at 09/23/2025 09:53AM
We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
INVESTIGATING
6 months ago - at 09/23/2025 09:33AM
We're seeing issues with our connection to Facebooks API endpoints resulting in conversations failing to ingest into Intercom. Our team is aware and investigating the issue.
We’ll update you here as soon as we have more information.
Latest Intercom EU outages
Errors in the European Hosting Region - 12 days ago
Delayed update to Reports in the EU hosting region - 12 days ago
Intercom Inbox is experiencing difficulties - 16 days ago
Attachments using the Android SDK not working - 21 days ago
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