Outage in Intercom EU
Outages with Fin over Phone
Resolved Minor
October 20, 2025 - Started 6 months ago
- Lasted about 4 hours
Incident Report
AWS US-East-1 is experiencing a major outage impacting Fin over Phone across all regions. We’re actively monitoring status updates from them and will share new information as soon as it becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
6 months ago - at 10/20/2025 12:45PM
We’re continuing to work on bringing our systems fully back on track following our cloud provider’s major outage. We will post more updates as they become available.
MONITORING
6 months ago - at 10/20/2025 11:48AM
We’re actively working toward full recovery of our systems and will share further updates as we confirm stability.
MONITORING
6 months ago - at 10/20/2025 10:51AM
We’re actively working toward full recovery of our systems and will share further updates as we confirm stability.
MONITORING
6 months ago - at 10/20/2025 10:09AM
We’re seeing partial recovery of our systems and are working to accelerate full recovery. We’ll provide more updates as we confirm full stability.
MONITORING
6 months ago - at 10/20/2025 09:27AM
We’re currently in recovery and monitoring system stability closely. We’ll provide more updates as we confirm full stability.
IDENTIFIED
6 months ago - at 10/20/2025 09:00AM
AWS US-East-1 is experiencing a major outage impacting Fin over Phone across all regions. We’re actively monitoring status updates from them and will share new information as soon as it becomes available.
Latest Intercom EU outages
Fin is experiencing issues - 8 days ago
Email Forwarding is experiencing difficulties - 21 days ago
Errors in the European Hosting Region - about 1 month ago
Delayed update to Reports in the EU hosting region - about 1 month ago
Intercom Inbox is experiencing difficulties - about 1 month ago
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