Outage in Intercom EU
Help Center TLS/SSL hosting issues
Resolved Minor
November 18, 2025 - Started 2 days ago
- Lasted about 3 hours
Incident Report
The provider we use for "Quick Setup" TLS/SSL certificate hosting on Help Center is experiencing issues, which is impacting the availability of Help Centers configured to use "Quick Setup" TLS/SSL custom domains.
This issue is also impacting the availability of https://trust.intercom.com and other third party integrations such as x.com. We are monitoring the situation.
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 11/18/2025 12:08PM
The provider we use for "Quick Setup" TLS/SSL certificate hosting on Help Center is experiencing issues, which is impacting the availability of Help Centers configured to use "Quick Setup" TLS/SSL custom domains.
This issue is also impacting the availability of https://trust.intercom.com and other third party integrations such as x.com. We are monitoring the situation.
Latest Intercom EU outages
Intercom is down in the EU - about 19 hours ago
End User Emails via REST API not sending - 8 days ago
Failures connecting Phone Calls to Teammates - 10 days ago
Issues with Intercom Slack and Phone integrations - about 1 month ago
Outages with Fin over Phone - about 1 month ago
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