Intermittent issues with Intercom

We have seen no recent database stability issues. We continue to monitor the situation closely.

Our engineers continue to investigate, make improvements to and monitor our database environment over the weekend. We'll update here again with any change in status.

All systems continue to be operational and we are continuing to monitor in case of further issues. 

We will keep this status page open with updates on our progress until we have confidence in a full resolution.

• The engineering team is continuing to investigate and mitigate the current issues being experienced. 

• We have spent the past few hours identifying bad patterns calling the database, while moving general load from our critical databases. Customer impact has been minimized over the past 2 hours as we continue to build stronger confidence that the changes introduced have had the necessary effect.  

• We’ve yet to identify a confirmed root cause. We will continue to keep this status page open with updates on our progress until full resolution.

• The engineering team is continuing to investigate and mitigate the current issues being experienced. 

• We have spent the past few hours identifying bad patterns calling the database, while moving general load from our critical databases. Customer impact has been minimized over the past 2 hours as we continue to build stronger confidence that the changes introduced have had the necessary effect.  

• We’ve yet to identify a confirmed root cause. We will continue to keep this status page open with updates on our progress until full resolution.

• The engineering team is continuing to investigate and mitigate the current issues being experienced. 

• We have spent the past few hours identifying bad patterns calling the database, while moving general load from our critical databases. Customer impact has been minimized over the past 2 hours as we continue to build stronger confidence that the changes introduced have had the necessary effect.  

• We’ve yet to identify a confirmed root cause. We will continue to keep this status page open with updates on our progress until full resolution.

• We are currently experiencing some ongoing intermittent issues which could cause brief errors or degradation for customers.

• We have taken steps to mitigate but continue to investigate and monitor, we will keep this status page open with updates on our progress until full resolution.

• Please be assured that this is the top priority for engineering to have all systems fully recovered and stable as quickly as possible.

We're still to see brief (seconds) spikes in errors once or twice an hour. We are continuing to investigate.

We're seeing issues with Intercom where the product had increased errors between 04:03 and 04:06 UTC. Three minutes outside of our maintenance window. Our team is aware and investigating the issue with AWS. We’ll update you here as soon as we have more information.