Outage in Intuitive Shipping

UPS rating impaired

Resolved Minor
July 25, 2024 - Started 8 months ago - Lasted about 6 hours
Official incident page

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Outage Details

UPS is experiencing issues with their rating API that may result in rates not being returned. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings
Components affected
Intuitive Shipping Rating
Latest Updates ( sorted recent to last )
MONITORING 8 months ago - at 07/25/2024 07:32PM

UPS rating service appears to be restored. We're continuing to monitor for any further issues.

MONITORING 8 months ago - at 07/25/2024 06:21PM

UPS is experiencing issues with their rating API that may result in rates not being returned. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase.

https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

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