Outage in Intuitive Shipping

Shopify is experiencing issues at checkout

Resolved Major

February 20, 2026 - Started 18 days ago - Lasted about 20 hours
Official incident page

Incident Report

Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m

Components affected

Intuitive Shipping Rating

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Latest Updates ( sorted recent to last )

MONITORING 18 days ago - at 02/20/2026 05:29PM

Shopify has released the following recommendations to users:

"To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected."

All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping.

MONITORING 18 days ago - at 02/20/2026 04:56PM

We are continuing to monitor for any further issues.

MONITORING 18 days ago - at 02/20/2026 04:55PM

Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it.

Please see https://www.shopifystatus.com/incidents/100tx88c273m

Latest Intuitive Shipping outages

Canada Post Rating Impaired - about 14 hours ago

Canada Post Rating Impaired - 3 months ago

Issue Accessing Intuitive Shipping Admin - 5 months ago

ShipStation: USPS Rating Timeouts - 8 months ago

ShipStation rating impaired (USPS rates) - 8 months ago

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