Telefonica o2 Germany LTE service degradation

This incident has been resolved.

After adjustments made by the Connectivity provider in the area of O2 Germany, the values are now sustainably better again. We'll set the case to ‘solved’ if it stays that way.

A large proportion of the devices have been transferred to alternative network operators in Germany. We are keeping an eye on the situation with our partners.

The values are not yet optimal, but since the error rate is below 1% and the devices can use other network operators, we will leave the incident open until there is a complete normalization and regularly check the values for fluctuations in one direction or the other.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our monitoring systems detected an LTE service degradation of Telefonica o2 Germany network. Devices using this network might face short disconnects. We are investigating with our partners.