IONOS Cloud experienced increased error rates in their S3 Object Storage service in the eu-central-3 region for 6.1 hours, with users encountering connectivity issues and timeouts. The problem was identified as an issue with gateways in the affected region, which the Object Storage team successfully mitigated. The incident was resolved after error rates returned to normal levels and remained stable during monitoring.
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We are closing the incident as no further error spikes were recorded. We will share the trigger of this incident once the analysis has been conducted.
Error rates have significantly decreased. We are monitoring the situation further and will resolve the incident if the situation stays as is.
The mitigation efforts have lead to first improvements. We have downgraded the incident severity.
However, we still see elevated error rates and are working towards resolving the remaining issues.
Our Object Storage Team has identified an issue connected with gateways in the affected region and is currently mitigating the problem. Customers may see connectivity issues and timeouts. We will keep you updated on the mitigation efforts.
We are currently investigating increased error rate for S3 in eu-central-3
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