Outage in IONOS Cloud
Provisioning issues in FRA and TXL
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud experienced provisioning failures in the FRA and TXL regions over approximately 24.8 hours, affecting Provisioning, Cloud API, and Data Center Designer with error code VDC-5-0. The root cause was identified on July 2nd, with mitigation measures implemented shortly after. Services were fully restored by approximately 16:30 UTC on July 2nd, with the incident formally closed on July 3rd after continued monitoring confirmed stability.
Currently we are facing increased provisioning problems resulting in error code [VDC-5-0].
We understand the impact, and our teams are investigating the root cause to get this fixed asap.
Please postpone your provisioning until we resolve the issue, we will inform you of any updates.
Components affected
IONOS Cloud Provisioning IONOS Cloud Cloud API IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Data Center Designer IONOS Cloud ProvisioningTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 07/03/2026 09:16AM
Our Provisioning went back operational yesterday around 16:30 UTC.
Further monitoring showed no issues anymore, so this incident was resolved.
IDENTIFIED
16 days ago - at 07/02/2026 01:51PM
We found the root cause and implemented mitigation measures.
We expect the errors to decrease significantly now.
We will let you know asap when we consider the situation being back to normal.
INVESTIGATING
16 days ago - at 07/02/2026 08:30AM
Currently we are facing increased provisioning problems resulting in error code [VDC-5-0].
We understand the impact, and our teams are investigating the root cause to get this fixed asap.
Please postpone your provisioning until we resolve the issue, we will inform you of any updates.
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