Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in IONOS Cloud

Provisioning: Degraded Performance in Job Processing

Resolved Minor
July 06, 2026 - Started 12 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

IONOS Cloud experienced a 47-hour degradation in its global provisioning system, impacting the Cloud API, Provisioning, and Managed Kubernetes services, with urgent customer changes failing to process correctly. The root cause was complex, requiring coordination across multiple technical teams, while queue performance gradually improved before full resolution. The incident was resolved on July 8, 2026, with a root cause analysis to follow.

We are currently investigating instances of performance degradation in job processing. Our Provisioning Team is currently working on fixing the root cause of these events.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/08/2026 09:31AM

This incident has been resolved. We are working on the RCA and will publish it here asap

MONITORING 10 days ago - at 07/08/2026 06:57AM

Our Provisioning Team has been closely tracking queue performance over the last few hours and has noted steady improvements. We are moving this incident to Monitoring status.
We will continue to monitor queue processing closely and will update this page on any changes.

IDENTIFIED 11 days ago - at 07/07/2026 09:36AM

Still, the global provisioning system is not working properly.
Therefore, all other dependencies, like K8s and managed products, are affected, too.
We know this is affecting customer setups, and that urgent changes are not processed properly, and we apologize for the inconvenience.
We identified possible distractors, but fixing this is a complex task, with need to involve and coordinate several technical teams.
We are working with highest prio to get the provisioning back working,
and we will let you know asap on any progress.

IDENTIFIED 12 days ago - at 07/06/2026 10:14AM

We are currently investigating instances of performance degradation in job processing. Our Provisioning Team is currently working on fixing the root cause of these events.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook