Outage in IONOS Cloud
Provisioning: Degraded Performance in Job Processing
Resolved MajorIncident Report
Summary AI Generated
IONOS Cloud experienced approximately 4 hours of degraded performance in job processing, affecting Provisioning, Data Center Designer, and Managed Kubernetes services across multiple data centers. During the investigation, the Managed Kubernetes API was placed in read-only maintenance mode and a maintenance page was displayed in the DCD. The provisioning queue was restored to a healthy state and all services were reactivated by 11:50 UTC.
We are currently investigating instances of performance degradation in job processing. Our Provisioning Team is currently investigating the root cause of these events.
Components affected
IONOS Cloud Data Center Designer IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Managed Kubernetes IONOS Cloud Provisioning IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Managed Kubernetes IONOS Cloud Provisioning IONOS Cloud Provisioning IONOS Cloud Managed Kubernetes IONOS Cloud Provisioning IONOS Cloud ProvisioningTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/05/2026 11:50AM
The provisioning queue looks healthy again, and all services have been reactivated.
INVESTIGATING
13 days ago - at 07/05/2026 11:32AM
We are currently seeing progress in provisioning, and the DCD maintenance page has been removed from the DCD.
INVESTIGATING
13 days ago - at 07/05/2026 08:31AM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 07/05/2026 08:14AM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 07/05/2026 08:12AM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 07/05/2026 08:08AM
For Investigation we set mk8s api to maintenance mode (read-only)
INVESTIGATING
13 days ago - at 07/05/2026 08:04AM
We are continuing to investigate this issue.
INVESTIGATING
13 days ago - at 07/05/2026 08:01AM
We are currently investigating instances of performance degradation in job processing. Our Provisioning Team is currently investigating the root cause of these events.
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