Outage in IONOS Cloud
Partner Subcontracts can not access new location de/fra/1
Resolved MinorIncident Report
Summary AI Generated
Partner subcontracts on IONOS Cloud were unable to access the new Frankfurt location "de/fra/1," affecting the Cloud API and Data Center Designer. A fix was implemented to make the new region accessible to all contracts, followed by a monitoring period. The incident lasted approximately 2.7 hours before being fully resolved.
For our partners with subcontracts:
We found that subcontracts cannot access the new Frankfurt location "de/fra/1".
We are currently working on a fix to make this available,
we will keep you informed when it's done.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 09/01/2026 04:12PM
This incident has been resolved.
MONITORING
9 days ago - at 09/01/2026 03:01PM
Wir konnten das Problem beheben, sodass die neue Region nun für alle Verträge verfügbar ist.
Wir monitoren, ob es dazu noch weitere Rückmeldungen gibt.
IDENTIFIED
9 days ago - at 09/01/2026 01:36PM
For our partners with subcontracts:
We found that subcontracts cannot access the new Frankfurt location "de/fra/1".
We are currently working on a fix to make this available,
we will keep you informed when it's done.
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