Outage in IONOS Cloud
Technical Issues with Support Phone System
Resolved MinorIncident Report
Summary AI Generated
IONOS Cloud's support phone system experienced intermittent issues for approximately 22 hours, preventing agents from connecting to incoming calls. Cloud Support was affected, with customers unable to reliably reach support teams by phone during this period. The issue was resolved in coordination with the vendor, restoring normal phone line operation.
We are currently experiencing intermittent issues with our phone system, which may prevent our agents from connecting to incoming calls. We are actively working with our vendor to resolve this as quickly as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
Components affected
IONOS Cloud Cloud SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 10/15/2026 02:22PM
The issue has been resolved and phone lines should operate normally again.
IDENTIFIED
26 days ago - at 10/14/2026 04:12PM
We are currently experiencing intermittent issues with our phone system, which may prevent our agents from connecting to incoming calls. We are actively working with our vendor to resolve this as quickly as possible. If you are unable to reach the team by phone, please open a ticket via email or the DCD Support form.
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