Outage in IONOS Cloud
Restrictions with Nextcloud Workspace
Resolved MajorIncident Report
Summary AI Generated
**IONOS Cloud Nextcloud Workspace Incident Summary** A critical industry-wide PHP security vulnerability triggered an emergency shutdown of all IONOS Nextcloud-based services, lasting approximately 4 hours. All Nextcloud Workspace users were unable to access their services during this period while IONOS applied and tested the official PHP patch. Upon restoration, administrator accounts created or modified within the preceding 24 hours were preventively suspended as a security measure, requiring affected users to contact support for verification and reactivation.
We are currently investigating an issue with our Nextcloud Workspace.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 10/21/2026 04:59PM
Our Nextcloud-based services have been restored.
As part of resolving the current PHP security vulnerability, we have preventively suspended all administrator accounts on your system that were changed and/or newly created within the last 24 hours.
What does this mean for you?
- Review required: Please check your system's user management for any unknown or suspicious accounts.
- Reactivation: If you created a legitimate administrator account yourself in the last 24 hours that is now suspended, please briefly contact our support team so we can unlock it after verification.
INVESTIGATING
19 days ago - at 10/21/2026 12:59PM
Due to a critical, industry-wide PHP security vulnerability, IONOS has executed an emergency temporary shutdown of all Nextcloud-based services. Services were shut down immediately to protect customer data and infrastructure, and will be restarted as soon as the official PHP patch is available, tested, and fully implemented.
We estimate that the service will be available again in the next 2-3 hours.
INVESTIGATING
19 days ago - at 10/21/2026 12:57PM
We are currently investigating an issue with our Nextcloud Workspace.
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