Outage in IPFone

WebEx Partial Outage

Resolved Major

July 28, 2022 - Started over 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

Cisco engineering is working on mitigation for the affected services. Webex for BroadWorks users may also experience issues with signing in and instant messaging. Users who are utilizing Webex Developer API may also experience intermittent issues as well. All hands are on deck to restore services and we apologize for the inconvenience this may cause.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 07/29/2022 01:51AM

Services remain healthy and stable and this issue is now resolved. We appreciate your patience while we addressed this service incident.

MONITORING over 3 years ago - at 07/29/2022 12:02AM

A fix has been implemented by Cisco and we are currently monitoring the results.

INVESTIGATING over 3 years ago - at 07/28/2022 08:47PM

The majority of services have been restored and are operational. Some users may still experience intermittent issues accessing their Webex board and devices. For users who are still unable to log into the Webex App, we recommend that you close and re-launch the Webex App.

INVESTIGATING over 3 years ago - at 07/28/2022 06:07PM

WebEx app list of affected services:

Room creation and management - Major Impact
Send and read messages - Major Impact
File sharing and viewing - Major Impact
Client calling and meetings - Partial Impact
Sign in and sign up - Major Impact
Web and desktop apps - Major Impact
Mobile apps - Major Impact
Search - Major Impact
Integrations - Major Impact

INVESTIGATING over 3 years ago - at 07/28/2022 05:26PM

Cisco engineering is working on mitigation for the affected services. Webex for BroadWorks users may also experience issues with signing in and instant messaging. Users who are utilizing Webex Developer API may also experience intermittent issues as well.

All hands are on deck to restore services and we apologize for the inconvenience this may cause.

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