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Outage in Irisity

IRIS+ and innoVi CM Services Degradation Notice

Resolved Minor
June 17, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

Dear customer, We are experiencing issues now during the service window where alarms marked as handled true/false in the Monitor tab of the platform will not be marked correctly in the underlying systems. We are investigating the root cause. There is currently no known loss of data. We will keep you updated as we get more information on this issue. Thank you, Team @ Irisity

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 06/17/2025 08:20PM

Dear customer,

We want to inform you that as of today we have rolled back the IRIS+ maintenance that was scheduled today. Since we have performed the rollback, this issue is no longer in production.

Thank you,

Team @ Irisity

INVESTIGATING 8 months ago - at 06/17/2025 02:05PM

Dear customer,

We are experiencing issues now during the service window where alarms marked as handled true/false in the Monitor tab of the platform will not be marked correctly in the underlying systems. We are investigating the root cause. There is currently no known loss of data.

We will keep you updated as we get more information on this issue.

Thank you,

Team @ Irisity

Latest Irisity outages

IRIS+ and innoVi CM Services Degradation Notice - about 2 months ago
IRIS+ CM and InnoVi System Status Notification - 6 months ago
Issues with alarm handling - 8 months ago
IRIS+ and innoVi CM & Service - Issue reported on Schedules tab - 12 months ago

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