Outage in Irisity

IRIS+ and innoVi CM & Service - Issue reported on Schedules tab

Resolved Minor

February 20, 2025 - Started 12 months ago - Lasted about 23 hours
Official incident page

Incident Report

Hi! We've recently received information that an issue has been reported from the schedules tab. This may mean some alarms are currently not generating properly. We are currently investigating this issue and will update you on the progress. If you are experiencing any issues with the system, please as always reach out to our support team at support@irisity.com We appreciate your patience! Team @ Irisity

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/21/2025 02:22PM

Hi,
This incident has been resolved.

Thank you for your patience!

Team @ Irisity

MONITORING 12 months ago - at 02/20/2025 08:29PM

The fix has now been verified and an update that resolves the issue and root cause has been deployed.
All systems are now fully operational.
We are monitoring all systems to ensure this is the case.

We appreciate your patience!

Team @ Irisity

IDENTIFIED 12 months ago - at 02/20/2025 06:45PM

The root cause of the issue has been identified and a resolution is being implemented and tested. Once tested and passing quality assurance it will be deployed.

In the meantime, a workaround is to adjust the schedule used by problematic Edge devices after midnight.

We will post more information as it becomes available.

We appreciate your patience!

Team @ Irisity

INVESTIGATING 12 months ago - at 02/20/2025 03:55PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 02/20/2025 03:51PM

Hi!

We've recently received information that an issue has been reported from the schedules tab. This may mean some alarms are currently not generating properly. We are currently investigating this issue and will update you on the progress.

If you are experiencing any issues with the system, please as always reach out to our support team at support@irisity.com

We appreciate your patience!

Team @ Irisity

Latest Irisity outages

IRIS+ and innoVi CM Services Degradation Notice - about 2 months ago

IRIS+ CM and InnoVi System Status Notification - 6 months ago

IRIS+ and innoVi CM Services Degradation Notice - 8 months ago

Issues with alarm handling - 8 months ago

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