Outage in IRISTEL
Connectivity Issue in Richmond Hill, Ontario
Resolved MajorIncident Report
Dear Iristel Customers,
Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.
Impact symptoms – call drops, disconnections, reachability.
Current actions – The issue has been escalated with our platform team.
ETR – unavailable.
We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.
Sincerely,
Iristel NOC
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/12/2025 11:36AM
Dear Iristel Customers,
We are now closing this incident as the fix has stabilized the affected sector during the monitoring. If you continue to face issues or challenges, please reach out to our support teams.
We appreciate your patience and understanding.
Sincerely,
Iristel NOC
MONITORING
12 months ago - at 05/11/2025 02:14AM
Dear Iristel Customers,
Please be advised that a fix has been implemented around 10 PM EDT and the equipment is now back online. Please assist to re-test. We appreciate your patience and understanding.
Regards,
Iristel NOC
INVESTIGATING
12 months ago - at 05/10/2025 11:22PM
Dear Iristel Customers,
Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.
Impact symptoms – call drops, disconnections, reachability.
Current actions – The issue has been escalated with our platform team.
ETR – unavailable.
We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.
Sincerely,
Iristel NOC
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