Outage in IRISTEL

PSTN Connectivity Issue - Val d'Or, Quebec

Major

April 04, 2026 - Started 13 days ago
Official incident page

Incident Report

Dear Iristel customers, Please be advised that we are currently experiencing an outage in Val d'Or, Quebec. We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted. All other sites remain operational except for this region. Our engineering teams are sourcing a replacement. ETR is unknown. Issue Start Time: April 03, 2026 at 1500H We will keep you posted as we receive additional information, we appreciate your patience. Regards, Iristel NOC

Components affected

IRISTEL QUEBEC

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Latest Updates ( sorted recent to last )

MONITORING 12 days ago - at 04/06/2026 04:03AM

Dear Iristel Customers,

Our equipment went up at 1520H UTC April 04, 2026 and have monitored voice traffic. The action taken is still for confirmation and for the meantime, this will be put under stability monitoring. We may request to re-test and do not hesitate to inform us if problem persists.

Thank you for your patience and understanding.

Regards,
Iristel NOC

INVESTIGATING 13 days ago - at 04/04/2026 11:45PM

Dear Iristel customers,

Please be advised that we are currently experiencing an outage in Val d'Or, Quebec.

We suspect the cause is a device failure, and unfortunately, PSTN inbound and outbound calls are impacted.
All other sites remain operational except for this region.

Our engineering teams are sourcing a replacement. ETR is unknown.

Issue Start Time: April 03, 2026 at 1500H

We will keep you posted as we receive additional information, we appreciate your patience.

Regards,
Iristel NOC

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