PSTN Connectivity: Val-d'Or, QC

Dear Iristel Customers,

Faulty media gateway device has been replaced and services should be working as expected.

Restored Time: May 29, 2026 2300H Eastern Time

May we request to re-test and feel free to contact us if further assistance is needed. Thank you for your patience and understanding.

Regards,
Iristel NOC

Dear Iristel Customers,

After a thorough investigation, our Platform Team has determined that the only way to resolve this outage is to perform an on-site device replacement.

A replacement device has been sourced and fully configured for the affected location. One of our technicians will begin traveling to the region shortly to complete the replacement activity.

The current estimated time for service restoration (ETR) is approximately 08:00 AM EDT tomorrow.

We sincerely thank you for your patience and understanding during this time.

Sincerely,
Iristel NOC

Dear Iristel Customers,

We are currently experiencing a PSTN connectivity issue affecting the Val-d'Or, QC region. During this time, inbound and outbound calls involving PSTN-dependent carriers may fail. All other regions across Canada are operating normally.

Our platform team is actively investigating the issue to restore full service as quickly as possible.

We sincerely apologize for the disruption and appreciate your patience.

Sincerely,
Iristel NOC