Outage in IRISTEL

PSTN Connectivity failure - Intermittent

Resolved Minor
August 12, 2025 - Started 14 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Dear Iristel customers, We are currently experiencing an intermittent connectivity issue on our SS7 network. As a result, our remote media gateways are facing difficulties in reaching our core network. Our engineering team is looking into this issue. More information to follow. Sincerely, Iristel NOC
Components affected
IRISTEL SASKATCHEWAN IRISTEL NOVA SCOTIA IRISTEL NEW BRUNSWICK IRISTEL NEWFOUNDLAND AND LABRADOR IRISTEL QUEBEC IRISTEL BRITISH COLUMBIA IRISTEL ALBERTA IRISTEL MANITOBA IRISTEL ONTARIO IRISTEL PRINCE EDWARD ISLAND IRISTEL YUKON IRISTEL NORTHWEST TERRITORIES IRISTEL NUNAVUT
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 08/12/2025 08:48PM

Dear Iristel Customers,

We are now considering this incident resolved.

Sincerely,
Iristel NOC

MONITORING 13 days ago - at 08/12/2025 06:31PM

Dear Iristel Customers,

The connectivity issue has been cleared by our engineering team as of 14:00 today.

If you continue to face challenges, please let our support team know.

Sincerely,
Iristel NOC

IDENTIFIED 13 days ago - at 08/12/2025 05:28PM

Dear Iristel Customers,

Unfortunately, our engineering team continues to investigate this issue as of 13:25 EDT. ETR is not available yet.

Sincerely,
Iristel NOC

INVESTIGATING 14 days ago - at 08/12/2025 02:09PM

Dear Iristel customers,

We are currently experiencing an intermittent connectivity issue on our SS7 network.
As a result, our remote media gateways are facing difficulties in reaching our core network.

Our engineering team is looking into this issue. More information to follow.

Sincerely,
Iristel NOC

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