Outage in IRISTEL

Connectivity Issue in Richmond Hill, Ontario

Resolved Major

November 07, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Iristel Customers, Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289. Impact symptoms – call drops, disconnections, reachability. Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON. ETR – unavailable. We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector. Sincerely, Iristel NOC

Components affected

IRISTEL ONTARIO

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/07/2025 09:20PM

Dear Iristel Customers,

We are now considering this incident resolved.

Sincerely,

Iristel NOC

MONITORING 3 months ago - at 11/07/2025 08:27PM

Dear Iristel Customers,

Please be advised that a fix has been implemented around 3:23 PM ET, and the equipment is now back online. Please assist with re-testing. We appreciate your patience and understanding.

Regards,

Iristel NOC

INVESTIGATING 3 months ago - at 11/07/2025 05:43PM

Dear Iristel Customers,

Please be advised that we are currently experiencing Media Gateway disconnection in our Richmond Hill, ON data center. The event will impact call completion towards NPA 905 and 289.

Impact symptoms – call drops, disconnections, reachability.
Current actions – The issue has been escalated to our local service provider in Richmond Hill, ON.
ETR – unavailable.

We apologize for the inconvenience and service interruption. We are trying our best to achieve consistent uptime for this sector.

Sincerely,
Iristel NOC

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