Outage in Ironclad
PDF -> docx conversion errors impacting Editor and Jurist on EU1
Resolved MinorIncident Report
Summary AI Generated
A PDF-to-DOCX conversion issue on EU1/Europe Production caused errors in Jurist and the Ironclad Editor for 22.1 hours. The team implemented a fix and is monitoring the results to ensure the conversion functionality is restored.
We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.
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Latest Updates ( sorted recent to last )
MONITORING
about 2 months ago - at 03/11/2026 04:16PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 03/10/2026 07:20PM
We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.
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