Outage in Ironclad
PDF -> docx conversion errors impacting Editor and Jurist on EU1
Resolved Minor
March 10, 2026 - Started about 1 month ago
- Lasted 2 days
Incident Report
Summary AI Generated
PDF-to-DOCX conversion failures on Ironclad's EU1/Europe Production environment caused errors in the Jurist and Editor components, affecting CLM Europe and Workflows for 47.1 hours. The incident impacted users' ability to convert PDF documents to DOCX format within the platform. A fix was implemented and the team monitored the results to ensure resolution.
We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 03/11/2026 04:16PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 03/10/2026 07:20PM
We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.
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PDF -> docx conversion errors impacting Editor and Jurist on EU1 - about 1 month ago
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