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Outage in IRONSCALES

Intermittent Issues with the Investigation Page in US-Hosted Environments

Resolved Major
August 28, 2025 - Started 5 months ago - Lasted 3 days
Official incident page

Incident Report

IRONSCALES is currently investigating an issue affecting the Investigation page in US-hosted environments. While the page remains accessible, some users may experience partial functionality or delays in content display. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.
Components affected
IRONSCALES Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/31/2025 12:30PM

The issue affecting the Investigation tab in US-hosted IRONSCALES environments has been fully resolved.
A partial data gap of approximately 2.5 hours occurred during the disruption period.
Core email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident.
System functionality is now stable, and no further impact is expected.

MONITORING 5 months ago - at 08/28/2025 06:03PM

The Investigation page in US-hosted IRONSCALES environments is now fully accessible.
A partial data gap of approximately 2.5 hours has been identified during the disruption period.
IRONSCALES is reviewing recovery options to determine if some of this data can be restored.
All email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident.

MONITORING 5 months ago - at 08/28/2025 04:01PM

IRONSCALES has resolved the issue that impacted the Investigation page in US-hosted environments, and full functionality has been restored. We are still monitoring

INVESTIGATING 5 months ago - at 08/28/2025 02:43PM

IRONSCALES is currently investigating an issue affecting the Investigation page in US-hosted environments. While the page remains accessible, some users may experience partial functionality or delays in content display. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.

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