Outage in IT Glue

Datto RMM/VSA9/VSA10 - Service interruption of third party application package updates

Resolved Major

January 19, 2026 - Started 3 months ago - Lasted 11 days
Official incident page

Incident Report

The Kaseya R&D teams are working on resolving an issue impacting the publishing of third party application packages. Recent updates published by vendors to managed third party applications do not currently appear as available and get installed in Datto RMM Advanced Software Management, VSA10 3rd Party Software Patching and VSA9 3rd-Party Software. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/30/2026 09:58AM

This incident has been resolved.

MONITORING 3 months ago - at 01/27/2026 11:17AM

While package updates are processing since a fix was implemented by the R&D team, due to the accumulated queue, package updates may be processed and published to the Software Catalog with a delay.

We are continuing to monitor the service.

MONITORING 3 months ago - at 01/26/2026 12:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/22/2026 03:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/20/2026 12:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/19/2026 04:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/19/2026 12:08PM

The Kaseya R&D teams are working on resolving an issue impacting the publishing of third party application packages.

Recent updates published by vendors to managed third party applications do not currently appear as available and get installed in Datto RMM Advanced Software Management, VSA10 3rd Party Software Patching and VSA9 3rd-Party Software.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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