Outage in IT Glue
Autotask PSA - LR, UKLR, UK01, UK02, UK03, EU1, DE1 - Intermittent Error Messages
Resolved MinorIncident Report
Summary AI Generated
Users experienced intermittent error messages when navigating the Autotask PSA UI across multiple regions (LR, UKLR, UK01, UK02, UK03, EU1, DE1) for 6.1 hours. A workaround was provided allowing users to reset their account settings to prevent the errors, though this reset various user preferences including column choosers and notification defaults. The issue was ultimately resolved with a permanent fix implemented by the Kaseya R&D team.
We are aware of a problem where error messages are being experienced when navigating the Autotask PSA UI.
The Kaseya R&D Team is actively investigating this behaviour.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 06/04/2026 02:00PM
This incident has been resolved.
MONITORING
about 12 hours ago - at 06/04/2026 01:12PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 15 hours ago - at 06/04/2026 10:35AM
Thank you for your patience while we continue to work on a fix for this issue.
A workaround to prevent the error messages has been confirmed. If you navigate within Autotask to the top right-hand corner:
My Account > My Settings > Reset Settings
Please note that when applying this change, many of your current settings will be reset. This includes certain column choosers, notification template defaults, search grid default criteria, and default checkbox/radio button selections.
IDENTIFIED
about 15 hours ago - at 06/04/2026 10:04AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 17 hours ago - at 06/04/2026 07:55AM
We are aware of a problem where error messages are being experienced when navigating the Autotask PSA UI.
The Kaseya R&D Team is actively investigating this behaviour.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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