DattoRMM's Vidal platform experienced an issue where online BCDR devices were incorrectly displaying as offline through the Datto Continuity integration. The Kaseya R&D team identified the root cause and implemented a fix after 24 hours of monitoring. The incident was fully resolved with devices properly reporting their online status.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.
The Kaseya R&D Team have identified the issue and are working on a fix
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