Outage in IT Glue
DattoRMM - Vidal - Datto Continuity devices incorrectly reporting offline
Resolved MinorIncident Report
Summary AI Generated
DattoRMM's Vidal platform experienced an issue where online BCDR devices were incorrectly displaying as offline through the Datto Continuity integration. The Kaseya R&D team identified the root cause and implemented a fix after 24 hours of monitoring. The incident was fully resolved with devices properly reporting their online status.
We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.
The Kaseya R&D Team have identified the issue and are working on a fix
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 05/27/2026 05:33PM
This incident has been resolved.
MONITORING
8 days ago - at 05/27/2026 03:34PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 05/27/2026 10:33AM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 05/26/2026 05:36PM
We are aware of a problem where online BCDR devices are reporting as offline through the Datto Continuity integration on our Vidal platform.
The Kaseya R&D Team have identified the issue and are working on a fix
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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