Outage in IT Glue

Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable

Resolved Major

June 03, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Datto SaaS Protection partners experienced a 3.2-hour outage that prevented them from onboarding new tenants and accessing the status page within the Datto Partner Portal, which returned 500 errors. The Kaseya R&D team identified the root cause and deployed a fix to restore both the onboarding functionality and Partner Portal status page access.

We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error. The Kaseya R&D Team is actively working to address the problem. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 06/03/2026 02:32PM

This incident has been resolved.

MONITORING 1 day ago - at 06/03/2026 01:51PM

A fix to restore access to the SaaS Protection Status Page within the Partner Portal and Onboarding functionality has been implemented. Our R&D team is actively monitoring for any other issues.

IDENTIFIED 1 day ago - at 06/03/2026 12:42PM

Our R&D team has identified the issue and are actively working to deploy a fix.

INVESTIGATING 1 day ago - at 06/03/2026 11:25AM

We are aware of a problem where Datto SaaS Protection partners are unable to onboard new tenants. The status page within the Datto Partner Portal is also unavailable and returning a 500 error.

The Kaseya R&D Team is actively working to address the problem.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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