Outage in IT Glue
Datto SaaS Protection - Backup performance degradation for Teams services on pod 'cae1-saas-p0'
Minor
May 30, 2025 - Started 8 months ago
Official incident page
Official incident page
Incident Report
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
MONITORING
3 months ago - at 10/30/2025 01:46PM
Backup frequency on this pod is still set to 2x backups per day to maintain high backup success rates while the R&D team continues to develop and test improvements to address the issue.
The backup frequency will be increased to 3x backups per day when it is safe and reliable for all customers hosted on the pod.
Backup success rates remain stable and the R&D team is continuing to monitor.
MONITORING
7 months ago - at 07/01/2025 09:01PM
To maintain high backup success rates amidst ongoing spikes in Microsoft throttling, the SaaS Protection team is continuing with 2x backups per day.
Backup completion percentages remain stable, and we’re monitoring the situation closely.
We will continue to review conditions daily and will restore 3x backups per day as soon as it’s safe and reliable for all customers hosted on the pod.
MONITORING
8 months ago - at 06/18/2025 03:46PM
Teams backup success rates have stabilized after the recent changes that were implemented.
The Kaseya R&D team is monitoring.
MONITORING
8 months ago - at 06/10/2025 07:32PM
Degraded backup performance for Teams services has again been observed for some customers hosted on the pod.
While the Kaseya R&D team continues to investigate they will be temporarily decreasing the daily Teams backup frequency from 3x per day to 2x per day to allow the service to stabilize.
MONITORING
8 months ago - at 06/09/2025 12:37PM
Teams backup success rates have stabilized on the pod.
The Kaseya R&D team is continuing to investigate additional changes to address the issue further.
MONITORING
8 months ago - at 06/06/2025 08:00PM
The Kaseya R&D team is actively investigating additional changes to be implemented to address the continued Teams backup performance degradation affecting some customers hosted on the pod.
MONITORING
8 months ago - at 06/05/2025 03:22PM
Additional configuration changes have been made on the affected pod to further address the Teams backup performance degradation.
The Kaseya R&D team is monitoring results.
MONITORING
8 months ago - at 06/02/2025 08:36PM
Backup success rates for Teams services have improved and our R&D team is continuing to monitor.
MONITORING
8 months ago - at 06/02/2025 12:18PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 months ago - at 05/30/2025 02:16PM
We are currently aware of a problem where some Datto SaaS Protection customers hosted on pod 'cae1-saas-p0' are experiencing degraded backup performance for Teams services.
The Kaseya R&D Team is actively investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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