Outage in IT Glue

Datto BCDR - Degraded Offsite Performance - Server3861

Resolved Minor

February 02, 2026 - Started 3 months ago - Lasted 22 days
Official incident page

Incident Report

Summary AI Generated

BCDR users paired to server3861 experienced degraded offsite performance due to an identified system issue. The problem affected backup and disaster recovery operations for users connected to that specific server. The Kaseya R&D team implemented a fix and monitored the results before fully resolving the incident after 22 days.

We are aware of a problem where BCDR users paired to server3861 can experience degraded offsite performance. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/24/2026 02:19PM

This incident has been resolved.

MONITORING 2 months ago - at 02/10/2026 06:19PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 02/02/2026 02:15PM

We are aware of a problem where BCDR users paired to server3861 can experience degraded offsite performance.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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