Outage in IT Glue
Datto SaaS Protection - Service disruption for customers hosted on node 'des1-bfyii-1701'
Resolved MajorIncident Report
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are receiving a 500 error when accessing their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/06/2026 08:09PM
This incident has been resolved.
MONITORING
3 months ago - at 02/06/2026 05:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 months ago - at 02/06/2026 03:56PM
The issue has been identified and our R&D team is actively working to resolve it.
INVESTIGATING
3 months ago - at 02/06/2026 01:55PM
We are aware of a problem where customers hosted on node 'des1-bfyii-1701' are receiving a 500 error when accessing their accounts.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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