Outage in IT Glue

Datto RMM - Pinotage - Web Remote Connection attempts intermittently hang on the Loading... page

Resolved Minor

February 11, 2026 - Started 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are aware of an issue where users intermittently encounter a hanging Loading page when attempting a Web Remote connection to devices on the Pinotage platform of Datto RMM. Refreshing the page and clearing the browser cache (using Ctrl+F5 or Ctrl+Shift+R) has been effective in establishing a connection. The Kaseya R&D Team is actively investigating the root cause. For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/13/2026 10:16AM

This incident has been resolved.

MONITORING 2 months ago - at 02/11/2026 01:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 02/11/2026 12:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 02/11/2026 12:06PM

We are aware of an issue where users intermittently encounter a hanging Loading page when attempting a Web Remote connection to devices on the Pinotage platform of Datto RMM.

Refreshing the page and clearing the browser cache (using Ctrl+F5 or Ctrl+Shift+R) has been effective in establishing a connection.

The Kaseya R&D Team is actively investigating the root cause.

For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/

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