Outage in IT Glue

Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'des1-saas-p0'

Resolved Minor

February 12, 2026 - Started 9 days ago - Lasted 3 days
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint and Teams services. The Kaseya R&D team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 02/15/2026 06:52PM

This incident has been resolved.

MONITORING 8 days ago - at 02/13/2026 09:00PM

After the changes to address the issue were implemented, we are observing improvements in backup success rates for SharePoint and Teams services on pod 'des1-saas-p0'.

The Kaseya R&D team is continuing to monitor.

MONITORING 8 days ago - at 02/13/2026 04:24PM

The Kaseya R&D team has implemented changes to address the degraded backup performance affecting some SharePoint and Teams services on pod 'des1-saas-p0' and they are monitoring the results.

IDENTIFIED 9 days ago - at 02/12/2026 03:18PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are experiencing degraded backup performance for SharePoint and Teams services.

The Kaseya R&D team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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