Outage in IT Glue
Datto SaaS Protection - Backup performance degradation for SharePoint and Teams services on pod 'des1-saas-p0'
Resolved MinorIncident Report
Summary AI Generated
Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services due to Microsoft throttling issues. The incident lasted 174 hours, during which backup frequency was temporarily reduced from twice daily to once daily to maintain success rates. The issue was resolved through configuration changes that stabilized backup success rates and restored the normal twice-daily backup schedule.
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services.
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/05/2026 08:10PM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/03/2026 01:46PM
Backup success rates for Teams and SharePoint services on pod 'des1-saas-p0' have stabilized at 2x backups per day.
The Kaseya R&D team is continuing to monitor.
MONITORING
about 2 months ago - at 03/02/2026 01:40PM
SharePoint and Teams success rates on the pod have stabilized and the Kaseya R&D team has increased backup frequency back to 2x backups per day.
We are continuing to monitor.
MONITORING
about 2 months ago - at 02/27/2026 07:05PM
The Kaseya R&D team have implemented additional configuration changes on the pod to address the issue further.
Sharepoint and Teams success rates are improving and the Kaseya R&D team is actively monitoring.
MONITORING
about 2 months ago - at 02/26/2026 05:36PM
While the Kaseya R&D team continue to address the issue they have temporarily decreased the daily backup frequency on pod 'des1-saas-p0' from 2x per day to 1x per day to maintain high backup success rates amidst ongoing spikes in Microsoft throttling.
The Kaseya R&D team is closely monitoring success rates after the configuration change and will increase backup frequency to 2x backups per day when it is safe and reliable for all customers hosted on the pod.
IDENTIFIED
about 2 months ago - at 02/26/2026 02:11PM
We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' are currently experiencing degraded backup performance for SharePoint and Teams services.
The Kaseya R&D team has identified the issue and are actively working to resolve it.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest IT Glue outages
VSA9 - Partial Service Disruption - liveconnect.me - about 5 hours ago
Service Disruption - BMS US & UK - 3 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
