Outage in IT Glue
Datto Workplace - Inconsistent File Availability in US Region
Resolved MajorIncident Report
Summary AI Generated
Datto Workplace users in the US region experienced files becoming inaccessible after accessing them due to underlying latency conditions. The issue affected file availability and access functionality for users trying to work with their documents. The Kaseya R&D team implemented a fix after 18.5 hours and confirmed resolution following monitoring.
We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 04/16/2026 12:39PM
This incident has been resolved.
MONITORING
1 day ago - at 04/15/2026 07:31PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/15/2026 06:14PM
We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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