Outage in IT Glue
VSA10 - Degraded Performance - All regions
Resolved MajorIncident Report
Summary AI Generated
IT Glue's VSA10 service experienced degraded performance across all regions for approximately 5 days, with file transfer and remote control features being unavailable or malfunctioning. The incident affected a subset of VSA10 customers who were unable to use remote takeover functionality. The issue was resolved after the team identified the root cause and allowed time for agents to automatically update, with full service restoration confirmed on April 15th.
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/15/2026 08:16AM
This incident has been resolved.
MONITORING
6 days ago - at 04/10/2026 09:29PM
The root cause of the issue has been found. We believe that the issue will resolve itself as agents are allowed time to update.
If you are still experiencing issues performing Remote Takeovers, please contact our support team for help resolving the issue.
We will continue to monitor agent health and update here is the situation changes.
IDENTIFIED
6 days ago - at 04/10/2026 04:54PM
We are still experiencing issues with subset of VSA10 customers unable to use Remote control feature. Our team is actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
MONITORING
6 days ago - at 04/10/2026 10:23AM
Currently Application functionality for all the regions looks stable. We will continue to monitor the results and keep you posted accordingly.
We apologize for the inconvenience caused.
- Kaseya Cloud Operations Team
MONITORING
7 days ago - at 04/10/2026 09:43AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 04/10/2026 08:57AM
Our team has identified an issue with the file transfer feature across all VSA10 regions. We are actively working to restore functionality on the affected instances.
We apologize for any disruption this may cause.
- Kaseya Cloud Operations Team
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