Outage in IT Glue

Datto Networking - Dynamic DNS records for Datto Networking DNA devices are temporarily resolving to an incorrect private IP address

Resolved Major

March 11, 2026 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Datto Networking DNA devices experienced a configuration issue where their dynamic DNS records were resolving to incorrect private IP addresses instead of the proper addresses. This affected connectivity and access to these networking devices for approximately 27.7 hours. The Kaseya R&D team identified the root cause, implemented a fix, and monitored the resolution until the incident was fully resolved.

We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 03/12/2026 05:09PM

This incident has been resolved.

MONITORING 2 days ago - at 03/11/2026 02:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 03/11/2026 01:33PM

We are aware of a problem where Datto Networking DNA devices' dynamic DNS addresses have been inadvertently configured with an incorrect private IP address.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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