Outage in IT Glue
Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'use1-saas-p5'
Resolved MinorIncident Report
Summary AI Generated
Datto SaaS Protection experienced backup performance degradation for SharePoint and Teams services affecting customers on pod 'use1-saas-p5' over a 26.4-hour period. The Kaseya R&D team identified the root cause and implemented a fix, with backup success rates gradually improving. The incident was fully resolved with backups processing normally and continued monitoring confirming complete recovery.
We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/19/2026 01:12PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/18/2026 02:07PM
Backups are processing normally and backup success rates continue to improve.
Our R&D team is continuing to monitor.
MONITORING
about 1 month ago - at 03/18/2026 12:30PM
We are seeing continued improvement in backup performance on pod use1-saas-p5.
The R&D team will continue monitoring the environment until full recovery is confirmed.
IDENTIFIED
about 1 month ago - at 03/18/2026 10:49AM
We are currently investigating an issue affecting some customers hosted on pod use1-saas-p5, where backup performance degradation has been observed for certain SharePoint services.
The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.
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