Outage in IT Glue

Datto RMM - Merlot - Agent-based alerts are not being raised on the platform

Resolved Major

March 20, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Agent-based alerts failed to generate on the Datto RMM Merlot platform for 3.1 hours, preventing users from receiving critical system notifications. The Kaseya R&D team identified and fixed the root cause, restoring real-time alert creation and processing previously missed alerts within 2 hours of resolution.

We are aware of a problem where Agent-based alerts are not being raised on the platform for Datto RMM on the Merlot platform The Kaseya R&D Team are aware of the issue and are investigating the root cause. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/20/2026 01:54PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/20/2026 12:21PM

The R&D team identified the cause of the issue and implemented a fix.

New alerts are now creating on the platform in real time, and previous alerts impacted by this issue are being processed and will be raised in the accounts within the next 2 hours.

INVESTIGATING about 1 month ago - at 03/20/2026 10:48AM

We are aware of a problem where Agent-based alerts are not being raised on the platform for Datto RMM on the Merlot platform

The Kaseya R&D Team are aware of the issue and are investigating the root cause.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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