Datto SaaS Protection - Backup performance degradation on pods 'use1-saas-p7' and 'use1-saas-p8'

This incident has been resolved.

Backups success rates for both pods 'use1-saas-p7' and 'use1-saas-p8' have returned to normal levels.

Our R&D team is continuing to monitor for any other issues.

Backups success rates for pod 'use1-saas-p7' have returned to normal levels and remain stable.

Customer backups on pod 'use1-saas-p8' are continuing to process normally and our R&D team is monitoring recovery as backup success rates improve.

Our R&D team has implemented a fix to address the backup issues affecting pod 'use1-saas-p8' and backups have started to process normally again.

Our R&D team is continuing to implement changes to address the backup issues affecting customers hosted on pod 'use1-saas-p8'

Backups continue to process normally on pod 'use1-saas-p7' and backup success rates should fully recover in the next couple of hours.

Backups are processing normally again on pod 'use1-saas-p7' and backup success rate metrics are improving.

The R&D team has identified another issue still affecting backups on pod 'use1-saas-p8' and they are actively working to resolve it.

The R&D team identified the root cause of the problem and they are working on resolving the issue.

We are currently investigating an issue affecting some customers hosted on pods 'use1-saas-p7' and 'use1-saas-p8', where performance degradation has been observed affecting all backups.

The Kaseya R&D team has identified the root cause and is actively working on a resolution. Further updates will be provided as progress is made.