Outage in IT Glue

Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-143

Resolved Minor

March 24, 2026 - Started 3 days ago - Lasted about 15 hours
Official incident page

Incident Report

Summary AI Generated

Datto Endpoint Backup for PC users paired with Cloud Siris server 'use1-dtc-server-143' experienced degraded performance causing slower-than-average backup and restore speeds. The issue affected offsite backup capabilities for this specific server configuration. The incident was resolved after 15 hours with the Kaseya R&D team identifying and fixing the underlying problem.

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-143' may experience degraded performance, which can result in slower-than-average backup and restore speeds. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/25/2026 02:41PM

This incident has been resolved.

INVESTIGATING 3 days ago - at 03/24/2026 11:44PM

We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-143' may experience degraded performance, which can result in slower-than-average backup and restore speeds.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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