Outage in IT Glue

Datto BCDR - Server5856 - Degraded Offsite Performance

Resolved Minor

March 25, 2026 - Started 2 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Datto BCDR users paired to server5856 in the US-East region experienced degraded offsite backup capabilities for approximately 48 hours. The Kaseya R&D team identified and implemented a fix to restore normal offsite performance. The incident was resolved after monitoring confirmed the fix was successful.

We are aware of a problem where BCDR users paired to server5856 in the US-East region can experience degraded offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 03/27/2026 02:17PM

This incident has been resolved.

MONITORING about 3 hours ago - at 03/27/2026 01:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 03/25/2026 02:43PM

We are aware of a problem where BCDR users paired to server5856 in the US-East region can experience degraded offsite capabilities.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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