Outage in IT Glue

Datto RMM - Concord - Creating or saving Monitoring Policies fails with "could not execute statement" error

Resolved Minor

March 26, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Datto RMM users in the Concord region experienced failures when creating or saving Monitoring Policies, receiving "could not execute statement" errors. The issue prevented users from managing their monitoring configurations for approximately 2.7 hours. Kaseya's R&D team implemented a fix and confirmed resolution after monitoring the results.

We are aware of a problem where Creating or saving Monitoring Policies fails with "could not execute statement" error. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 22 hours ago - at 03/26/2026 05:59PM

This incident has been resolved.

MONITORING 1 day ago - at 03/26/2026 03:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 03/26/2026 03:21PM

We are aware of a problem where Creating or saving Monitoring Policies fails with "could not execute statement" error.

The Kaseya R&D Team are investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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