Outage in IT Glue

Datto RMM - All Platforms - RMM Agent cannot be installed due to Certificate errors

Resolved Major

April 02, 2026 - Started 21 days ago - Lasted about 18 hours
Official incident page

Incident Report

Summary AI Generated

Datto RMM experienced a major incident where the RMM agent could not be installed on any platform due to certificate errors. The issue prevented new agent installations across all platforms for 18.1 hours. The Kaseya R&D team implemented a fix and confirmed resolution after monitoring the results.

We are aware of a problem where the Datto RMM agent cannot be installed due to Certificate errors. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 04/03/2026 12:27PM

This incident has been resolved.

MONITORING 20 days ago - at 04/03/2026 11:43AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 21 days ago - at 04/02/2026 09:09PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 04/02/2026 06:25PM

We are aware of a problem where the Datto RMM agent cannot be installed due to Certificate errors.

The Kaseya R&D Team are investigating the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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