Outage in IT Glue
Datto BCDR - Inconsistent Remote Device Web Access
Resolved MinorIncident Report
Summary AI Generated
Datto BCDR users experienced intermittent performance degradation when accessing remote device web interfaces, with the issue being transient and typically resolved by retrying the operation. The incident affected the remote web interface functionality for BCDR devices over a 48.5-hour period. The Kaseya R&D team identified and implemented a fix, with the service fully restored after monitoring confirmed the resolution.
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/09/2026 06:48PM
This incident has been resolved.
MONITORING
14 days ago - at 04/09/2026 03:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
15 days ago - at 04/08/2026 07:07PM
The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.
IDENTIFIED
16 days ago - at 04/07/2026 06:16PM
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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