Outage in IT Glue

Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Devices Are Failing To Complete Registration

Resolved Major

April 09, 2026 - Started 14 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices experienced registration failures, preventing new devices from completing their setup process. The issue affected backup device registration across both Azure and endpoint disaster recovery services for approximately 24 hours. Kaseya's R&D team identified and implemented a fix, with the incident fully resolved after monitoring confirmed the solution was working properly.

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices can experience registration failures. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 04/10/2026 06:21PM

This incident has been resolved.

MONITORING 13 days ago - at 04/10/2026 03:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 04/10/2026 12:47PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 14 days ago - at 04/09/2026 06:00PM

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices can experience registration failures.

The Kaseya R&D Team is currently investigating the issue and working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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