Outage in IT Glue
[Datto Workplace & Datto File Protection] Users are unable to login
Resolved MajorIncident Report
Summary AI Generated
Datto Workplace and Datto File Protection portals in the US region became inaccessible, preventing users from logging in through the main URLs while customers in other regions could only access login pages through subdomains. The incident lasted approximately 124.6 hours before the R&D team successfully mitigated the issue and restored access to all affected pages. The service was fully resolved after a monitoring period to ensure stability.
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/26/2026 01:24PM
This incident has been resolved.
MONITORING
15 days ago - at 05/21/2026 09:05AM
The R&D team has successfully mitigated the issue and the previously affected pages are accessible again.
We continue to monitor the health of the service while reviewing avenues to minimize the risk of the issue reoccurring.
INVESTIGATING
15 days ago - at 05/21/2026 08:50AM
Our R&D team is currently investigating the issue with the Datto Workplace and Datto File Protection portals in the US region being inaccessible at present.
The top level URLs being currently inaccessible, customers in other regions can only access the login page through the subdomains.
Please subscribe to this post to receive updates as our efforts to resolve this issue progresses.
We apologise for the inconvenience caused!
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