Outage in IT Glue
Issues with payment provider – KaseyaOne & Kaseya Store
Resolved MajorIncident Report
Summary AI Generated
IT Glue experienced payment processing issues affecting KaseyaOne & Kaseya Store due to American Express transaction failures caused by extended maintenance on the American Express network. The incident specifically impacted American Express transactions, with users advised to use alternative payment methods or retry failed transactions after maintenance completion. The payment provider issue was resolved after 1.9 hours of monitoring and coordination with American Express.
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/22/2026 11:30AM
This incident has been resolved.
IDENTIFIED
14 days ago - at 05/22/2026 10:23AM
Vendor updated that they are currently experiencing American Express transaction failures due to maintenance activity within the American Express network, which extended beyond its planned duration.
Vendor is actively working with the American Express team to minimize the impact and prevent additional processing failures while the maintenance is underway.
Where possible, we recommend using alternative card brands for new transactions. Merchants may also retry failed American Express transactions after maintenance is complete.
We will continue to monitor the situation closely and provide another update as soon as the issue is fully resolved.
INVESTIGATING
14 days ago - at 05/22/2026 09:37AM
Our payment provider has flagged an ongoing issue that could potentially affect transaction processing. We are closely monitoring this and will post an update as soon as the situation is resolved or if any impact is detected.
Thank you for your patience.
Latest IT Glue outages
Autotask PSA - LR, UKLR, UK01, UK02, UK03, EU1, DE1 - Intermittent Error Messages - about 17 hours ago
Datto SaaS Protection - Onboarding new customers and Status page within the Partner Portal are unavailable - 1 day ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
