Outage in IT Glue

[Networking] - [DSE] - [DSE Safe Check Preventing users Access]

Resolved Major

May 23, 2026 - Started 12 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

DSE subscribers were unable to access SafeCheck due to an API issue that affected multiple partners. The outage lasted 1.3 hours and prevented users from using the SafeCheck service. The Datto Networking R&D team implemented a fix that resolved the access issues for all affected subscribers.

We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue. The Kaseya R&D Team are currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 05/23/2026 08:04PM

Original reporters have confirmed the issue has been resolved after Engineering fix

MONITORING 12 days ago - at 05/23/2026 07:41PM

The Datto Networking R&D team has implemented a fix that is believed to have resolved the issue.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

INVESTIGATING 12 days ago - at 05/23/2026 06:51PM

We are aware of a problem where DSE subscribers are being rejected from SafeCheck on May 23, 2026. This seems to be a trending outage with multiple partners due to an API issue.

The Kaseya R&D Team are currently investigating.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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